20 Rules of Modern Online Business Etiquette

Many believe they are well acquainted with the rules of online business correspondence. However, times change, new work tools emerge, and with them, new communication rules arise. In this article, we discuss how to conduct business negotiations via email and in work chats according to modern etiquette. Forms of Business Communication There are several types … Read more

SERM: How it is useful for top management and marketers

The impact of customer reviews on a company’s reputation Various aspects influence a company’s reputation, including customer reviews online. Negative comments about a product or service can severely affect the organization’s image in the eyes of potential customers. However, if handled properly, the company can manage its reputation, even through negative feedback. This article discusses … Read more

Business Process Outsourcing: What is it and why is it needed?

What is outsourcing? Outsourcing (from the English “out” — meaning “external,” and “source” — meaning “resource”) is the delegation of tasks, projects, and business processes that were previously carried out within a company to an external organization. Why do companies turn to outsourcing companies? Lack of internal executors: In conditions of labor shortages, organizations seek … Read more